Here is an overview of our cancellation and check-in policy for Bruce Studios memberships
Check-ins (booked classes)
Check-in can be done at the earliest 30 minutes before and no later than 15–5 minutes before the class starts. The exact time is shown in the booking.
Some studios lock their doors once the check-in window has closed. If you arrive late to such a facility, you won’t be able to check in and it will be registered as a missed class.
You must check in using the Bruce Studios app by scanning the QR code at the studio. If a studio checks you in through their own internal system instead of the app, it will not sync with Bruce Studios and your attendance will be registered as a missed check-in (missed class).
A late check-in = 1 strike
Cancellations
You can cancel a class up to 12 hours before it starts.
Late cancellation: 12–3 hours before class: 1 strike
Short notice cancellation: 3–1 hour before class: 2 strikes
Last-minute cancellation: 1–0 hours before class: 3 strikes
Missed class
If you cancel don't show up to the class, it counts as a missed class.
1 missed class = 3 strikes
What happens at 3 strikes?
You will be blocked from booking classes for 14 days, or until you choose to unlock your account. You can still attend already booked classes and access solo training (gym, swimming, climbing, etc.).
If you get blocked
You can either wait 14 days or choose to unlock your account. All members have 3 free unlocks, after which an unlock costs 140SEK/140NOK/100DKK. Your strikes are reset when you unlock, and you can book classes again as usual.
If you receive 3 new strikes during the blocking period, a new 14-day block will start from that date.
Do the strikes disappear?
Yes, one strike is removed every 30 days.
During blocking
You can't use Credits or pay for individual classes when you are blocked.
You can't pause your membership. If a pause is already scheduled, the block continues after the pause.
If you miss one of your already booked classes (no-show), the 14-day booking block will restart.
If you make a Late cancellation or Short notice cancellation for one of your already booked classes, the strikes will remain on your account after the booking restriction is lifted.
You cannot cancel your membership while your account is blocked.