Here is an overview of our cancellation and check-in policy for Bruce memberships
Check-ins (booked classes)
Check-in can be done at the earliest 30 minutes before and at the latest 10–0 minutes before the class starts. The exact time is shown in your booking.
Some venues lock the door when the check-in time is over so if you arrive late at such a venue you will not be able to check in and will receive a missed class.
You must check in with the Bruce app by scanning the QR code at the studio. If a studio checks you in via their internal system instead of the app, it will not sync with Bruce's system and will result in your attendance being marked as a no-show.
Cancellation
You can cancel a class up to 12 hours before it starts.
Late Cancellation
Late cancellation can be made up to 3 hours before the class starts.
A late cancellation = 1 strike
Missed class
If you cancel later than 3 hours before the class starts or don’t show up, it counts as a missed class.
1 missed cladd = 3 strikes
What happens at 3 strikes?
You will be blocked from booking new classes for 14 days, or until you choose to unblock. You can go on your already booked workouts, as well as go for solo training (gym, swimming pools, climbing centers, etc.).
If you get blocked
You can choose to either wait 14 days or unblock for a fee of 140sek/140nok/100dkk. Strikes are reset when you unlock, and you can book classes as usual again.
If you receive 3 new strikes during the blocking period, a new 14-day block will start from that date.
Do the strikes disappear?
Yes, one strike is removed every 60 days.
During blocking
You can't use Credits or pay for individual classes when you are blocked.
You can't pause your membership. If a pause is already scheduled, the block continues after the pause.
If you do a no-show for one of your already booked classes, your 14-day booking restriction will restart.
If you make a late cancellation for one of your already booked classes, the late cancellation will remain on your account after the booking restriction is lifted.
You can not cancel your membership.