Here is an overview of our cancellation and check-in policy for Bruce memberships in Sweden and Norway. For Denmark, please see the information below.
Sweden & Norway
Check-ins (booked classes)
You must check in earliest 30 minutes prior to class, and latest 5 minutes prior to class. However, there are some exceptions to this time limit which are listed in the booking.
Some venues lock the door when the check-in time is over so if you arrive late at such a venue you will not be able to check in and will receive a missed class.
Three late check-ins = 1 strike
Late Cancellation
The cancellation time before a class differs, but generally it is 3 hours before the class. Specific cancellation times are always listed in red under each class
A late cancellation = 1 strike
Missed class (always cancel)
You can make a late cancellation up to 10 minutes before the class. Our goal is that no one should get a missed class.
No show = 3 strikes
What happens at 3 strikes?
You will be blocked from booking new classes for 14 days, or until you choose to unblock. You can go on your already booked workouts, as well as go for solo training (gym, swimming pools, climbing centers, etc.).
If you get blocked
You can choose to either wait 14 days or unblock for a fee of 140 kr. The strikes are reset and you can book classes as usual again.
If you have more than 3 strikes, the unlocking fee is based on the number of strikes you have, 6 points = 280kr etc.
Do the strikes disappear?
Yes, a strike disappears every 30 days.
During blocking
You can't use Credits or pay for individual classes when you are blocked.
You can't pause your membership. If a pause is already scheduled, the block continues after the pause.
The block is extended if you keep missing or canceling late on your already booked classes. Read more about this under Account > Strikes in the app.
You can not cancel your membership.
For Credit members
Other rules apply to those who use Credits. Read more here.
Denmark
Check-ins (booked classes)
You must check in earliest 30 minutes prior to class, and latest 5 minutes prior to class. However, there are some exceptions to this time limit which are listed in the booking.
Some venues lock the door when the check-in time is over so if you arrive late at such a venue you will not be able to check in and will receive a missed class.
Late Cancellation
The cancellation time before a class is 12 hours before the class.
A late cancellation = 1 strike
Missed class (always cancel)
You can make a late cancellation up to 3 hours before the class. All cancelations after that are considered a no show.
No show = 3 strikes
What happens at 3 strikes?
You will be blocked from booking new classes for 14 days, or until you choose to unblock. You can go on your already booked workouts, as well as go for solo training (gym, swimming pools, climbing centers, etc.).
If you get blocked
You can choose to either wait 14 days or unblock for a fee of 100 kr. The strikes are then reset and you can book classes as usual again.
Do the strikes disappear?
Yes, strikes are removed either when you pay to lift the block or after 14 days of being blocked.
During blocking
You can't use Credits or pay for individual classes when you are blocked.
You can't pause your membership. If a pause is already scheduled, the block continues after the pause.
If you do a no-show for one of your already booked classes, your 14-day booking restriction will restart.
If you make a late cancellation for one of your already booked classes, the late cancellation will remain on your account even after the booking restriction is lifted.
You can not cancel your membership.