Here is information about our cancellation and check-in policy when you have a membership with Bruce.
Check-ins (booked classes)
You must check in earliest 30 minutes prior to class, and latest 5 minutes prior to class. However, there are some exceptions to this time limit which are listed in the booking.
Some venues lock the door when the check-in time is over so if you arrive late at such a venue you will not be able to check in and will receive a missed class.
Three late check-ins = 1 strike
Late Cancellation
The cancellation time before a class differs, but generally it is 3 hours before the class. Specific cancellation times are always listed in red under each class
A late cancellation = 1 strike
Missed class (always cancel)
You can do a late cancellation up to 10 minutes before the class. Our goal is that no one should get a missed class.
No show = 3 strikes
What happens at 3 strikes?
You will be blocked from booking new classes for 14 days, or until you choose to unblock. You can go on your already booked workouts, as well as go for solo training (gym, swimming pools, climbing centers, etc.).
If you get blocked
You can choose to either wait 14 days, or unblock for a fee of 140 kr. The strikes are reset and you can book classes as usual again.
If you have more than 3 strikes, the unlocking fee is based on the number of strikes you have, 6 points = 280kr etc.
Do the strikes disappear?
Yes, a strike disappears every 30 days.
During blocking
You can't use Credits or pay for individual classes when you are blocked.
You can't pause your membership. If a pause is already scheduled, the block continues after the pause.
The block is extended if you keep missing or canceling late on your already booked classes. Read more about this under Account > Strikes in the app.
You can not cancel your membership.
For Credit members
Other rules apply to those who use Credits. Read more here.