Below is information about our cancellation and check-in rules when using credits.
Class cancellation
You can cancel a class up to 12 hours before it starts.
If you cancel on time, all your credits will be refunded.
Late cancellation
Late cancellation is possible up to 3 hours before the class starts.
For a late cancellation, 5 credits will be deducted, while the remaining credits are refunded to your account.
Check-in for booked classes
Check-in times may vary between 10–0 minutes before the class begins and can be done at the earliest 30 minutes before start. The exact check-in times are shown in your booking in the app.
Missed class
If you don’t cancel and don’t show up, it counts as a missed class and no credits are refunded.
We recommend always canceling your class in a good time to avoid missed classes and to give others the opportunity to take your spot.