Here is information about our cancellation and check-in rules when using credits. For Sweden and Norway please read here. For Denmark please see below.
Sweden & Norway
Check-in for booked classes
Check-in must be done no later than 5 minutes before the class starts and can be done at least 30 minutes before. Exceptions may apply and will be specified in your booking in the app.
Late Cancellation
Late cancellations can be made up until the specified cancellation time in the app, which is typically 3 hours before the class. Exceptions may apply and will be specified in the booking.
For late cancellations, 5 credits will be deducted, and the remaining credits will be refunded to your account.
Missed Class
If you do not cancel and do not show up for the class, it will count as a missed class, and no credits will be refunded.
We recommend always canceling your class in a good time to avoid missed classes and to give others the opportunity to take your spot.
Denmark - the above rules apply until March 11. After that, the new rules below take effect
Check-in for booked classes
Check-in must be done no later than 5 minutes before the class starts and can be done at least 30 minutes before. Exceptions may apply and will be specified in your booking in the app.
Late Cancellation
Late cancellations can be made up until the specified cancellation time in the app, which is typically 12 hours before the class. Exceptions may apply and will be specified in the booking.
For late cancellations, 5 credits will be deducted, and the remaining credits will be refunded to your account.
Missed Class
If you do not cancel and do not show up for the class, it will count as a missed class, and no credits will be refunded.
We recommend always canceling your class in a good time to avoid missed classes and to give others the opportunity to take your spot.