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Cancellation rules - Credits

What are the rules for cancellation with credits?

Boel avatar
Written by Boel
Updated over a week ago

Below is information about our cancellation and check-in rules when using credits.

Class cancellation

  • You can cancel a class up to 12 hours before it starts.

  • If you cancel on time, all your credits will be refunded.

Late cancellation

  • Late cancellation is possible up to 3 hours before the class starts.

  • For a late cancellation, 5 credits will be deducted, while the remaining credits are refunded to your account.

Check-in for booked classes

  • Check-in times may vary between 10–0 minutes before the class begins and can be done at the earliest 30 minutes before start. The exact check-in times are shown in your booking in the app.

Missed class

  • If you don’t cancel and don’t show up, it counts as a missed class and no credits are refunded.

We recommend always canceling your class in a good time to avoid missed classes and to give others the opportunity to take your spot.

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