Below is information about our cancellation and check-in rules when using credits.
Class cancellation
You can cancel a class up to 12 hours before it starts.
If you cancel on time, all your credits will be refunded.
Late cancellation
Late cancellation can be made up to 1 hour before the class starts.
For a late cancellation, 5 credits will be deducted, while the remaining credits are refunded to your account.
Check-in for booked classes
Check-in can be done at the earliest 30 minutes before and at the latest 15–5 minutes before the class starts. The exact time is shown in the booking.
Missed class
If you do not cancel and do not show up for a class, it will be counted as a missed class and no credits will be refunded.
We recommend always canceling your class in advance to avoid no-shows and to give others the opportunity to take your spot.