Below is information about our cancellation and check-in rules when using credits.
Class cancellation
You can cancel a class up to 12 hours before it starts.
If you cancel on time, all your credits will be refunded.
Late cancellation
Late cancellation (12–3 hours before class): 5 credits deducted, remaining credits refunded
Short notice cancellation (3–1 hour before class): 5 credits deducted, remaining credits refunded
Last-minute cancellation (less than 1 hour before class): no credits refunded
Check-in for booked classes
Check-in can be done at the earliest 30 minutes before and at the latest 15–5 minutes before the class starts. The exact time is shown in the booking.
Missed class
If you do not cancel and do not show up for a class, it will be counted as a missed class and no credits will be refunded.
We recommend always cancelling your class in advance to avoid no-shows and to give others the opportunity to take your spot.