Skip to main content
All CollectionsFAQ - English
Location Services – GPS
Location Services – GPS

Do I need to enable location services? What should I do if I have issues?

Boel avatar
Written by Boel
Updated over a month ago

To check in at Bruce studios and see nearby studios, location services must be enabled. GPS information is used to confirm your location and to display studios in cities outside of Stockholm, Gothenburg, Malmö, Oslo, Bergen, and Copenhagen.

Common GPS Issues & Solutions

GPS issues are often caused by your phone not updating its location correctly. If the connection is weak, your phone may show your last known location with a strong signal, which can cause check-in errors.

Steps to try if you're having GPS issues:

  • Check your location in a map app
    Open Google Maps (or another map app) and see if your location is displayed correctly.

  • Update your location
    If the map app shows the wrong location, step outside to get a stronger GPS signal. Once your location is correct, check-in should work.

  • If the issue persists

    • Take a screenshot of your location in the map app.

    • Take a screenshot of the error message in the Bruce app.

    • Send the images to support so we can investigate the issue.

Did this answer your question?