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Check-in with Bruce Studios

What do you do when you arrive at a studio?

Boel avatar
Written by Boel
Updated over 4 months ago

When you workout with Bruce Studios, you must always check in, both for booked classes and solo training.

Here’s how you check-in:

  1. Open the Bruce Studios app and tap the "check-in" button.

  2. Scan the QR code located on-site at the studio (usually by the reception). If you can't find it, please ask the staff and they will help you

  3. Show the ticket displayed in the app to the receptionist or instructor at the studio.

Please note that a studio can never check you in. Even if you're already checked in within their system, you must always check in via the Bruce Studios app as described above. If a studio claims they have checked you in, it is only recorded in their own system and not in the Bruce Studios platform. Failure to self-check-in as instructed could result in attendance issues, such as being marked as a no-show.

What Happens If You Forget to Check In?

If you forget to check in for a session, you will not be officially recorded as attending, which could lead to being flagged as a no-show. Unfortunately, Bruce Studios cannot retroactively check you in after the session. To resolve this, you must manually report your attendance to Bruce Studios support.

Resolving No-Show Disputes

If you are flagged for a no-show despite being present, here’s how to resolve it:

  1. Collect information about the session, including class name, instructor, and any unique details.

  2. Use the Bruce Studios app to contact support, providing the above details.

  3. After verification, your attendance will be updated manually.

Common Issues and Misunderstandings

  • Studios might claim to have registered your attendance, but this is not reflected in the Bruce system since they operate separately.

  • Network issues could prevent QR code scanning; ensure stable connectivity before self-check-in.

Tips for Avoiding Check-In Problems

  • Always ensure you scan the QR code before your session begins.

  • If technical difficulties arise, take pictures and contact support immediately using the app.

  • Keep detailed information about sessions to assist with any potential disputes.

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